You have the right to cancel your order within 30 days if the item is damaged. You also have the right to regret the purchase and return the product, without needing to state a reason, within 7 days as established in the Consumer Protection Code.
The deadline to request cancellation of the order is 30 calendar days in the case of damaged items, and 7 calendar days in the case of regret, counted from the date on which you, or the third party indicated by you, took possession of the delivered product.
To exercise your right to return, you must inform us of your decision through an explicit statement.
You can send us the statement by email to [EMAIL_ATENDIMENTO]
We will refund you within 30 days, counted from the date we receive the returned products. We will refund you using the same payment method you used to confirm the purchase. You will not have to pay any additional fees to receive the refund.
CONDITIONS FOR RECEIVING A REFUND
For products to be eligible for return, they must:
The items were purchased within the last 30 days.
The products are in their original packaging.
Show no signs of use.
The following products cannot be returned:
Products that have been unsealed after delivery and cannot be returned for sanitary or hygiene reasons.
Products that, due to their nature, have been inseparably mixed with other items after delivery.
Products that have been washed and/or show signs of use.
We reserve the right, at our sole discretion, to refuse the return of any products that do not meet the above conditions.
RETURNING PRODUCTS
You are responsible for the costs and risks involved in returning the goods to us. You must send the products to the following address:
[RETURN_ADDRESS]
We are not responsible for goods lost or damaged during the return shipping process. Therefore, we recommend that you use a trackable and insured delivery service. We cannot issue a refund if we do not have access to the product invoice and proof that the returned items have reached us.
CONTACT US
If you have any questions about our Refund and Return Policy, please contact us by email at [CUSTOMER_EMAIL]
EXCHANGES
Exchanges can be made within 30 (thirty) days of receiving the product, and must be requested by email: [CUSTOMER_EMAIL]
Defective items can be exchanged under the same conditions above, after analysis by our quality control.
After our quality control department receives the product, if it is found that the item has been used, has defects due to improper storage, incorrect washing, intentional defects, or the original seal and packaging are broken or missing, the item will be returned to the customer.
For exchanges or returns, our center will generate a return shipping code that must be requested via the email address indicated above. The approval and credit generation process takes 10 (ten) days from the date the item is received at [COMPANY_NAME].
Please note that the delivery time for postal services is not included in this timeframe.
Alternatively, click the button below, where you will be redirected to fill out a form. In the message, please include your order number, and we will contact you: Request a return.
PRODUCT SHIPPING
After payment approval, our shipping department begins preparing the order. Confirmations made before 10:00 AM on business days are shipped the same day. Delivery time varies depending on the customer’s location. This can be viewed at checkout.
